Overseas Equipment Loan Service is a new initiative under the Asia Traveller Protection Programme (ATPP) that offers temporary camera equipment replacements to Canon warranty holders in the event of a malfunction. This means you can now enjoy, experience and capture beautiful moments, even when your personal camera is faulty.

Am I Eligible?

Read below to confirm your eligibility:

  • This programme is available for Singapore customers travelling to Mainland China, Hong Kong, Taiwan, Macau and Japan.
  • Customer's 1-year warranty must be valid when participating in this programme.
  • Loan service is available only if Singapore customers have registered in CSPL online warranty registration.

How It Works

Process Step
Purchase any of the following Canon products
  • Digital Compact Cameras
  • EOS DSLR Cameras
  • Mirrorless Cameras (EOS M, EOS R)
  • EF, EF-S, EF-M, RF Lenses
Service Loan Product
Register your 1-year warranty online
When travelling to the countries and regions stated below, call our operator and you will be guided on the procedure for equipment loan

Japan: 0120-951-107
Taiwan: 0809-099-988
Hong Kong: 800-906-878
Macau: 6262-1435
Mainland China: 400-061-0300

  • Call between 8.30am to 5.30pm (UTC+8), Monday to Friday, excluding public holidays
  • Local landline charges may be applicable
Travel Overseas
Visit our designated service centres for collection of equipment
  • If you are in Mainland China, Taiwan, Hong Kong or Macau, your faulty equipment will be withheld at the service centre in exchange for your temporary replacement
  • Passport may be required for verification of identity
  • If you are in Japan, Canon will arrange a loan service to your designated location via courier. Upon verification, you are also required to pay the following refundable deposit:
    - DSLR Body Only: SGD200
    - DSLR Body + Lens: SGD300
    - Lens Only: SGD100
    - Mirrorless Body Only: SGD200
    - Mirrorless Body + Lens: SGD300
    - Digital Compact Camera: SGD100
Complete! Keep on snapping, never stopping.

Visit here for Terms & Conditions.