About printing or registration problem in Google Cloud Print™
Thank you for using Canon products.
We have identified a phenomenon in which Canon inkjet printers (with Google Cloud Print™ support) cannot print / register in Google Cloud Print™. This is due to the change of Google server’s authentication method.
Phenomenon:
Canon inkjet printers (with Google Cloud Print™ support) could not print / register in Google Cloud Print™.
Affected Products:
PIXMA MG4270
PIXMA MG5470
PIXMA MG6270
PIXMA MG6370
PIXMA MG8270
PIXMA MX527
PIXMA MX727
PIXMA MX897
PIXMA MX927
Support:
Customers are required to update to the latest firmware for the following printers.
Model Name | Support |
MX527 | Please click the firmware update on your printer and follow the instructions. |
MX727 | |
MX927 | |
MG6370 | Please download & update to the latest firmware from the Canon support site:
|
For the following printers, firmware upgrade cannot be performed due to the printer capabilities.
| Model Name | Support |
MX897 | Please connect the printer to the Internet using a PC and you can use Google Cloud Print™ as per normal. Visit here on instruction to connect your printer to Google Cloud Print™ using ‘Connect your classic printer’ method. |
MG4270 | |
MG5470 | |
MG6270 | |
MG8270 |
Please feel free to contact your nearest service center if you have any queries.