IE9 Compatibility Issue with Canon Printer Drivers - Canon South & Southeast Asia

14 Mar 2011

    IE9 Compatibility Issue with Canon Printer Drivers

    Thank you for using Canon products.

    It has come to our attention that when users print from Windows Internet Explorer 9 (IE9), they may sometimes receive the following error message and are unable to print the document. This is due to the incompatibility of IE9 with the Canon printer driver.


    Error screen: Example of script error

    Error screen: Example of message from Web page

     
    Affected Products: ‚Äč

    • imageRUNNER
    • imageRUNNER Color
    •  imageRUNNER ADVANCE
    •  imageRUNNER ADVANCE Color
    •  imageCLASS
    •  imagePROGRAF
    •  LASERSHOT


    We recommend that users obtain the update package from Microsoft's Knowledge Base article to resolve this issue.

    Please click here for Microsoft's Knowledge Base article for more information.