eMaintenance Features

    eMaintenance is an empowering service that lets you manage and control your Canon multifunction devices more efficiently. With this service, you can reduce administration burden, increase machine uptime and save the environment.

     

    Toner-on-demand
    eMaintenance includes consumables management to assist with order planning and stock control. That means you never have to run out of toner, nor do you have to stockpile to avoid running low.

     

    Secure and Simple
    eMaintenance uses the HTTPS protocol to ensure all communication between the eMaintenance system and your Canon devices remains secure.

    Timely Meter Reading
    The eMaintenance system automatically reports the counter readings to Canon Services, eliminating the need for you to manually check and report your readings. Auto reporting means less administration and more accurate billing.
     

    Maximizing Up-time
    The eMaintenance system will notify Canon automatically, even during non-office hours when a device fault occurs. The eMaintenance system will continue to transmit error messages to Canon as long as the machine remains connected.

    Proactive Device Support
    The eMaintenance system immediately sends an alert whenever a critical technical fault occurs, or when the device is not performing up to standard. Statistics will be compiled automatically and sent to the administrator (subject to operating conditions) so that timely support can be swiftly arranged.
     

    Remote Diagnostics
    Canon's unique Remote Diagnostics System (RDS) allows the central administrator to monitor the status, workload and usage pattern for each device. This allows the creation of device performance reports for review.

    Firmware Updates
    The eMaintenance system automatically updates the firmware for imageRUNNER ADVANCE devices, allowing your entire device fleet to be updated in tandem. Scheduled updates can be arranged to take place during off-peak hours to further reduce interruptions.
     

    eMaintenance operation facility is certified Internet Data Center (IDC), The certifications are:

    • ISO27001
    • ISO14001
    • ISO9001
    • ISO20000
    • ISAE3402/SSAE16
    • Privacy mark

    Security Features

    eMaintenance offers you automated, pro-active support without ever compromising your organization's need for security. The eMaintenance system consists of a secured internet server (Universal Gateway, or UGW) and monitoring equipments. These monitoring equipments collect the device information from the customers' sites and send it to UGW.

    Two types of monitoring equipment are available:

    embedded Remote Diagnostic System (eRDS)
    Runs inside a device to acquire device information and sends it to the UGW.
      RDS Server
    A dedicated server designed to monitor up to 3000 devices (subjected to network environment).

     

    Security Measures

    Data security is a key concern when designing the eMaintenance system. To protect your data, the system is built based on three key principles:

    Confidentiality

    Only authorized users can access the asset information. A reliable, encrypted channel is created during communication to ensure data security.

     

    Availability

    Availability in the eMaintenance system means that the system keeps running and monitoring the devices, and that authorized users can be notified and access the system whenever needed.

     

    Integrity

    Integrity in the eMaintenance system means that the protection assets information is accurate and complete, from transmission to maintenance of information.

     

    eMaintenance System Work Flow