South & Southeast Asia
South & Southeast Asia
Canon's eMaintenance, a component of Smart eServices Lifecycle, streamlines device management, minimizes administrative tasks, and boosts machine uptime for optimal productivity. With a simple and secure connection, Canon continuously monitors your devices to ensure they remain in peak condition, allowing you to focus confidently on your business while gaining a competitive edge.
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Canon eMaintenance simplifies operations with automatic toner replenishment, effortless counter reading, and proactive fault detection to maximize uptime. Remote diagnostics and scheduled firmware updates enhance maintenance efficiency. With options like Embedded Remote Diagnostic System (eRDS), Remote Diagnostic System MEAP SMTP (RDS MEAP), and Data Collection Agent (CDCA), Canon eMaintenance ensures your devices run smoothly and efficiently.
eMaintenance manages toner demand. Device sends pre- alerts to Canon for supply of toner. It eliminates the need to request toner stock and ensures your devices never run out of toner.
Status of your devices will be monitored remotely by Canon. It detects various alerts or alarms, to provide pro-active support. Thus, maximizing device uptime.
With the latest trend of scheduled software/firmware updates, our eMaintenance system makes it easier to timely update your device. These updates can be set to occur during off peak periods, minimizing any disruption in your daily work.
Gain insights into device usage patterns to optimize device deployment within large organizations, improving overall efficiency.
eMaintenance lives up to a high security standard. All communication between the system and Canon devices are encrypted and are limited only to counter data, device performance and debug log information.
With our eMaintenance, counter reading is automatically reported. This eliminates the need for manual checks from users, reducing your workload and ensure accurate billing.
CCA (Cloud Connection Agent)
CCA is the latest embedded agent for eMaintenance running on the device. This advanced monitoring software transmits a broader range of device management information to the eMaintenance service, for enhanced functionality and improved services.
eRDS (embedded Remote Diagnostic Service)
eRDS is a legacy device embedded agent for eMaintenance that collects and transmits device management information to our cloud platform.
Device RDS MEAP
RDS MEAP Is a device embedded agent software for eMaintenance using MEAP platform which can be used to monitor the host device and other Canon devices on the network.
CDCA (Canon Data Collection Agent)
CDCA is a PC-installed agent for eMaintenance. This monitoring software is installed on a local PC on the customers’ network.
Canon INC’s Digital Printing Development Centre is certified according to the international standard ISO/IEC 27001:2022. The certification gained is related to Canon INC’s development of the Monitoring Service (including eMaintenance) for Multi-Function Devices (MFD’s) and Printers.
By attaining ISO/IEC 27001:2022 and ISO/IEC 27017, Canon INC can confirm its security processes have been 3rd party certified to an internationally recognized standard.
Canon has chosen to comply with this code of practice for information security controls because it keeps their cloud service customers safer by providing a consistent and comprehensive approach to information security.
The eMaintenance system is designed to minimize the amount of data being carried by the network while ensuring your systems are up and running. Data transfer between devices and our cloud platform is encrypted via HTTPS or SMTP communication, ensuring information security even in the unlikely event of interception during transmission. Additionally, only device related information such as counter data, toner status, alarms and device firmware are communicated.
* Availability of eMaintenance is limited to Singapore, Malaysia, Thailand, India, Hong Kong, Philippines, Taiwan, Afghanistan, Bangladesh, Bhutan, Brunei, Cambodia, Indonesia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Sri Lanka, Vietnam markets only.
* Specifications and terms of offers may change without notice.
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