South & Southeast Asia
South & Southeast Asia
Installation Support Services (ISS)
Switching devices can mean downtime and a lag in productivity when users have to wait for new devices to be up and running.
With ISS, office devices are pre-configured from pre-supplied customer network information, and fully tested before delivery, resulting in speedy installation and minimize disruptions at customer’s premise.
eMaintenance
eMaintenance is an empowering service that lets you manage and control your Canon multi-function devices more efficiently. With this service, you can reduce administration burden, increase machine uptime and save the environment.
Predictive Scheduled Maintenance
Predictive Scheduled Maintenance (PSM) uses the connected device information received and notifies Canon service team when the selected consumable parts reach the LIFE/Remaining Days. With the “remaining days” information, backend can accurately schedule engineer to perform the parts replacement without disrupting customer print job.
Fault Diagnosis
The Fault Diagnosis functions by continuously monitoring and analyzing device data and localize the fault to the lowest component. Failure alerts will be sent to Canon engineer so timely maintenance and intervention can take place, bringing about a shorter resolution time.
Virtual ASSIST
Using Merged Reality technology, Virtual ASSIST enables remote experts to work virtually side-by-side with engineers needing help. Whenever the engineers face complex issues, they can now initiate a Virtual ASSIST call and be visually guided by remote support specialists to resolve the problem accurately and efficiently.
Remote Helpdesk
With this service, Canon and its Service Team are able to view and, upon your further permission, access your multi-function device remotely, for the limited purpose of providing live assistance to address your inquiry so that your device can return to normal operations as soon as possible.
eBusiness Portal
Designed exclusively for our valued customers, eBusiness Portal is a one-stop solution platform for our corporate clients to perform transactions such as ordering of consumables, review device performance, retrieve invoices, submit meter counts and log a service request, all at the click of a few buttons.
Data Backup Service
Data Backup Service (DBS) provides a means to backup device configuration and information. In the time of data recovery, this serves as an efficient and effective method to recover device to its previous working state.