Digital Ready Workforce - Smart eServices - Canon South & Southeast Asia

Upskilling is great for team morale and staff retention. The Service Meister Challenge is a regional technical skills competition designed to giving service engineers the opportunity to develop and grow professionally.

Qualified hardware engineers are trained to undergo a hybrid engineer career path for the purpose of developing strong understanding of hardware, applications, IT infrastructures and networking knowledge.

Merged Reality service solution connects a remote expert in the same room as the field engineer, allowing both to diagnose and troubleshoot device issues effectively and efficiently.

Our engineers are equipped with mobile devices which allow them to set aside their day-to-day activity, keep track of task performed, maintenance history, parts availability and delivery, in real time and on the go.

Service engineers are required to undergo annual online technical knowledge assessment to identify gaps in their hardware troubleshooting, solutions support and digital capabilities.

Keeping a real-time check on the evolving customer expectations is the key in understanding how frontline engineers deliver our promise. Often, the insights gathered from our survey is also used to power a vast amount of service innovations.