Switching devices can mean downtime and a lag in productivity when users have to wait for new devices to be up and running.
With ISS, office devices are pre-configured from pre-supplied customer network information, and fully tested before delivery, resulting in speedy installation and minimize disruptions at customer’s premise.
Predictive Scheduled Maintenance
Predictive Scheduled Maintenance (PSM) uses the connected device information received and notifies Canon service team when the selected consumable parts reach the LIFE/Remaining Days. With the “remaining days” information, backend can accurately schedule engineer to perform the parts replacement without disrupting customer print job.
The Fault Diagnosis functions by continuously monitoring and analyzing device data and localize the fault to the lowest component. Failure alerts will be sent to Canon engineer so timely maintenance and intervention can take place, bringing about a shorter resolution time.
Using Merged Reality technology, Virtual ASSIST enables remote experts to work virtually side-by-side with engineers needing help. Whenever the engineers face complex issues, they can now initiate a Virtual ASSIST call and be visually guided by remote support specialists to resolve the problem accurately and efficiently.
With this service, Canon and its Service Team are able to view and, upon your further permission, access your multi-function device remotely, for the limited purpose of providing live assistance to address your inquiry so that your device can return to normal operations as soon as possible.
Designed exclusively for our valued customers, eBusiness Portal is a one-stop solution platform for our corporate clients to perform transactions such as ordering of consumables, review device performance, retrieve invoices, submit meter counts and log a service request, all at the click of a few buttons.
Canon Inc. Digital Printing Digital System Development Centre, Kawasaki Office has acquired ISO/IEC 27001:2013/JIS Q 27001: 2014 certification on 16 March 2023.
Scope of Certification:
Development, operation and maintenance of online support services for multifunction devices and printers
Canon Inc. Digital Printing Digital System Development Centre, Kawasaki Office has acquired ISO/IEC 27017 on 16 March 2023.
Scope of Certification:
ISMS Cloud Security Management System regarding provision of Monitoring Service for multifunction devices and printers as a cloud service provider, and use of public cloud services (IaaS &PaaS) as a cloud service customer.
Keeping a real-time check on the evolving customer expectations is the key in understanding how frontline engineers deliver our promise. Often, the insights gathered from our survey is also used to power a vast amount of service innovations.