Smart eServices > Terms and Conditions
The terms and conditions governing the Smart eServices are incorporated into the applicable Sales and Service Agreement (“Primary Agreement”) executed by Canon Affiliates within the Canon Marketing Asia region (“Canon”).
These terms outline the scope, responsibilities, and service provisions related to Canon’s suite of Smart eServices,ensuring alignment with the overarching contractual framework established in the Primary Agreement.
Smart eServices include:
eMaintenance
Smart eNotice
Data Backup Service
PRISMAservice
Applicability of Services
Depending on the Customer's selection in the sales agreement, the relevant clause will apply to the following services: eMaintenance, Smart eNotice, and Data Backup Service. . The specific terms and conditions governing each selected service will be detailed in the respective sections of this document.
Note: Terms and policies may be updated from time to time. Please check this page regularly for the latest information.
Office Printers
eMaintenance
Automated toner management, remote monitoring, and proactive maintenance support to ensure optimal device performance.
Supported devices
imageRUNNER ADVANCE series
imageRUNNER ADVANCE DX series
imageFORCE series
imagePRESS series
imageCLASS (selected models)
Smart eNotice
A Windows application that automatically reads device counter data and toner alerts from supported Canon devices and transmitting them via email to Canon’s backend.
Supported devices
imageRUNNER ADVANCE series
imageRUNNER ADVANCE DX series
imageFORCE series
imageCLASS (selected models)
Data Backup Service
A cloud-based solution designed to protect and restore settings on supported Canon multifunction devices, enabling quick restoration after hardware failure or device replacement to minimize downtime.
Supported devices
imageRUNNER ADVANCE series
imageRUNNER ADVANCE DX series
imageFORCE series
imagePRESS series
Production Printers
PRISMAservice
Based on On Remote Service, PRISMAservice delivers remote meter reading, diagnostics, assistance, event forwarding, content services (for specific products), software distribution, service tools, and documentation.
Supported devices
varioPRINT series
Plotwave series
Colorwave series