Unevenness/Smudge Marks Appear
Solution
<Cause 1>
Paper is too moist or too dry.
<Solution>
Replace the paper with new paper in an unopened package. For details on paper which requires attention before use, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The toner cartridge has run out of toner, has deteriorated, or is damaged.
<Solution>
Check the status of the toner cartridge, and replace the color toner cartridge that is almost empty. For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 3>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause>
The size of the print data was larger than that of the loaded paper.
<Solution>
Check if the size of the print data matches that of the loaded paper.
<Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
Damp paper is used.
<Solution>
Replace the paper with new paper in an unopened package. For details on the paper which requires attention before use, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 3>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
Depending on the paper type or the operating environment (high humidity or high temperature environment), residual images may appear on non-printed areas.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Paper Source] sheet.
2. Set [Paper Type] to one of the following settings.
| Currently Selected Setting | Setting to be Selected |
| [Plain L] | [Plain L2] |
| [Plain] | [Plain L] |
| [Heavy 1] | [Plain] |
| [Heavy 2] | [Heavy 1] |
| [Heavy 3] | [Heavy 2] |
| [Envelope H] | [Envelope] |
| [Coated 2] | [Coated 1] |
| [Coated 3] | [Coated 2] |
| [Coated 4] | [Coated 3] |
* If you change the settings, the toner may not fix onto paper well, and the printing may come out faint.
<Cause 3>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 1>
The setting for [Density] is not appropriate.
<Solution>
Adjust [Density] for each color. For details on the procedure for adjusting the toner density, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The printer is exposed to direct sunlight or strong light.
<Solution>
Move the printer.
<Cause 1>
The setting for [Paper Type] is not specified properly.
<Solution>
Specify [Paper Type] properly. For details on the procedure for specifying the setting for the paper type, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 3>
Depending on the paper type, toner fixation may deteriorate.
<Solution 1>
Perform the following procedure in the printer driver.
- UFR II Printer Driver
1. Display the [Quality] sheet.
2. Click [Advanced Settings].
3. Set [Gray Compensation] to one of the following
- Images Only
- Text and Images
- Graphics and Images
- All
- PCL/PS Printer Driver
See Help of the PCL/PS printer driver.
You can specify the same setting from the printer's control panel.
For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Solution 2>
Perform the following procedure in the printer driver.
1. Display the [Paper Source] sheet.
2. Set [Paper Type] to one of the following settings.
| Currently Selected Setting | Setting to be Selected |
| [Plain L2] | [Plain L] |
| [Plain L] | [Plain] |
| [Plain] | [Heavy 1] |
| [Heavy 1] | [Heavy 2] |
| [Heavy 2] | [Heavy 3] |
| [Envelope] | [Envelope H] |
| [Coated 1] | [Coated 2] |
| [Coated 2] | [Coated 3] |
| [Coated 3] | [Coated 4] |
<Solution 3>
Perform the following procedure.
1. Press [ 
] (
: Online).
] ( : Online). 2. Select [Special Print Mode] in [User Maintenance].
3. Set [Rough Paper Adj.] to [On].
<Cause 4>
Toner does not fix to the paper in places with high density.
<Solution>
Set [Special Image Mode] to [Level 1].
If the problem still persists, set it to [Level 2].
For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
* Normally, set [Special Image Mode] to [Off]. Do not set [Level 1] or [Level 2] unless the problems described above occur.
* If it is set to [Level 1] or [Level 2], the print density may be lower than if it was set to [Off].
<Cause 5>
A problem is occurring inside the printer.
<Solution>
If <Ennn-nnnn> appears in the display, follow the procedure in "The Message Indicator Is On" in the "e-Manual" to solve the problem.
<Cause>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]