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MF Scan Utility Cannot Scan – Windows 11 24H2 - Canon South & Southeast Asia

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16 Apr 2025 (Updated)

    MF Scan Utility Cannot Scan – Windows 11 24H2

    Phenomenon

    In the Windows 11 24H2 environment, when scanning with MF Scan Utility, an error occurs and scanning is not possible.

    Scanning Methods

    1. When pull-scanning (scanning from a computer)

      Error message is displayed.
       
    2. When push-scanning (scanning from MF machines)

      “Connect the computer” or error message is displayed.

    Cause

    Failure due to the OS1

    1 Occurs after OS build number "26100.2033"

    Applicable Models

    MF Scan Utility Models

    Update

    1. To fix the issue, apply patch.
    2. After applying KB5053656, reinstall the MF drivers.

     

    First Posted on 5 Feb 2025