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MF Scan Utility Cannot Scan – Windows 11 24H2 - Canon South & Southeast Asia

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05 Feb 2025

MF Scan Utility Cannot Scan – Windows 11 24H2

Phenomenon

In the Windows 11 24H2 environment, when scanning with MF Scan Utility, an error occurs and scanning is not possible.

Scanning Methods

  1. When pull-scanning (scanning from a computer)

    Error message is displayed.
     
  2. When push-scanning (scanning from MF machines)

    “Connect the computer” or error message is displayed.

Cause

Failure due to the OS1, currently under investigation by Microsoft. 

1 Occurs after OS build number "26100.2033"

Applicable Models

MF Scan Utility Models

Workaround

  1. Scanning from Windows Scan (Microsoft Store App)
  2. Scanning using SMB transmission (Compatible Models only)
  3. Scanning to a memory media (USB Flash drive) (compatible Models only)
  4. Connect with USB for scanning

 

First Posted on 5 Feb 2025