Notices

June 2024

uniFLOW Online Security Advisory

10 Jun 2024 — uniFLOW Online Device Registration Susceptible To Compromise A potential susceptibility to compromise in device registration has been identified in uniFLOW Online. Whilst we have not received any reports of exploitation, we recommend that you read the security advisory link. Details of the vulnerability, ...

April 2024

Updated
Regarding Vulnerability Measure against Buffer Overflow for Laser Printers and Small Office Multifunction Printers

09 Apr 2024 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerabilities have been found for Canon Laser Printers and Small Office Multifunction Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

October 2023

Free Repairs for EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III Interchangeable Lenses for Digital SLR and Mirrorless Cameras

31 Oct 2023 — Thank you for using Canon products. It has been confirmed that some units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below. Customer support for ...

September 2023

Updated
Vulnerabilities Mitigation / Remediation for Office / Small Office Multifunction Printers, Laser Printers and Inkjet Printers

06 Sep 2023 — Thank you for using Canon Products. Multiple vulnerabilities were found for certain Office / Small Office Multifunction Printers, Laser Printers and Inkjet Printers. These vulnerabilities indicate the possibility that if a product is connected directly to the Internet without using a router (wired ...

May 2023

Updated
macOS Compatibility List for Inkjet Printer / Scanner

04 May 2023 — List of Products Supported MAXIFY Series  |  PIXMA E Series  |  PIXMA G Series  |    PIXMA GM Series  | PIXMA GX Series  |  PIXMA iP Series   |  PIXMA iX Series  |  PIXMA MG Series  |  PIXMA ...

March 2023

To Users of the Mirrorless Camera EOS R10

30 Mar 2023 — Thank you for using Canon products. Concerning the Mirrorless Camera EOS R10, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may have been inconvenienced by this phenomenon. Phenomenon ...

To Users of the EF50mm f/1.2L USM Interchangeable Lens for Digital SLR and Mirrorless Cameras

30 Mar 2023 — Thank you for using Canon products. Concerning the EF50mm f/1.2L USM interchangeable lens for digital SLR and mirrorless cameras, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may ...

February 2023

uniFLOW online and Therefore online - Temporary Service Disruption

08 Feb 2023 — Thank you for using Canon Products. Due to an issue in Microsoft Azure Data Center in the Southeast Asia Region, uniFLOW online and Therefore online services are temporarily experiencing service disruption. Please refer the below sites for latest updates: Microsoft Azure Status Update: Please refer ...

January 2023

uniFLOW MOM Tech Support Potential Data Exposure Vulnerability

20 Jan 2023 — A potential data exposure vulnerability has been identified in uniFLOW Server and uniFLOW Remote Print Server. Whilst we have not received any reports of exploitation, we recommend that you upgrade your implementation to the latest version. Details of the vulnerability, mitigation and remediation can ...

December 2022

Regarding Vulnerability Measure Against Buffer Overflow for Laser Printers and Small Office Multifunction Printers (CVE-2022-43608)

12 Dec 2022 — Thank you for using Canon Products. A buffer overflow vulnerability has been detected for Canon Laser Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-43608) This vulnerability suggests the possibility that if a product is connected directly to the ...

July 2022

For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras

28 Jul 2022 — Canon has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C. We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this ...

Updated
Regarding Measure against RSA Key Generation Vulnerability for Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers

28 Jul 2022 — Thank you for using Canon products. A vulnerability affecting Cryptographic library’s RSA Key generation in Canon’s Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers has been confirmed. (CVE-2022-26320) This vulnerability may allow efficient calculation of private RSA ...

Updated
Regarding Vulnerability Measure Against Buffer Overflow for Laser Printers/Inkjet Printers and Small Office Multifunction Printers

18 Jul 2022 — Thank you for using Canon Products. Multiple cases of buffer overflow vulnerability have been detected for Canon Laser Printers/Inkjet Printers and Small Office Multifunction Printers listed under Affected Models below. (CVE-2022-24672, CVE-2022-24673, CVE-2022-24674) This vulnerability suggests ...

Updated
To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras

13 Jul 2022 — Update: Free repairs for this product will be discontinued as of 31 July 2022. Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom operation ...

June 2022

Updated
Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera

30 Jun 2022 — Update: Free repairs for this product will be discontinued as of 31 December 2022. Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers have placed in us, and we are ...

To Users of Canon's Multifunctional Printers / Laser Printers / Inkjet Printers

14 Jun 2022 — Thank you for using Canon products. A recent announcement by Google on “Less secure apps & your Google Account” has come to our attention. According to the announcement, Google will no longer support the use of third-party apps or devices which require a user to sign-in to Google Account using ...

Updated
Regarding Inkjet Printer Turns off Immediately Or Goes Into Loop of Reboot

13 Jun 2022 — Thank you for using Canon products. An issue had recently been identified in some inkjet printers. This has been resolved as of 7 June 2022. We take pride in the quality and performance of our products. We offer our apologies to any customers who have been inconvenienced. Phenomenon: The printer turns ...

December 2021

Advisory for Laser Printers and Small Office Multifunction Printers

24 Dec 2021 — Thank you for using Canon Products. A cross-site scripting vulnerability has been identified in the Remote UI feature of Canon Laser Printers and Small Office Multifunction Printers (Refer to affected models shown below) (Vulnerability Tracking ID:JVN#64806328). For this vulnerability to be exploited, ...

Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III

02 Dec 2021 — Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.5.0 Head detection performance is improved to support ...

September 2021

To Users of PIXMA GX6070 and GX7070 Series Inkjet Printer

07 Sep 2021 — Thank you for using Canon products. We have identified an issue where some GX6070 and GX7070 series inkjet printers may have small amount of ink leakage to printer exterior. Phenomenon: ​​​​​When the function “Ink Flush” (which is used for maintenance) is performed a few times, or when the print head ...

August 2021

Updated
User update concerning image.canon

17 Aug 2021 — Important user update concerning image.canon

June 2021

To Users of Digital Cinema Camera EOS C70

14 Jun 2021 — Thank you for choosing Canon products. The issue below has been noted on some of EOS C70 cameras. Due to a problem with the handle unit screw bundled with the product, the top handle cannot be properly fixed to the camera body (cold shoe). We will provide a free repair service for all cameras that ...

April 2021

Updated
Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III, RF70-200 f/2.8L IS USM and RF100-500 f/4.5-7.1L IS USM

02 Apr 2021 — Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality of your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.3.0 Added Canon Log 3 to Canon Log settings, a log ...

February 2021

Updated
Q&A on Inkjet Printer

17 Feb 2021 — Q&A on Inkjet Printer Q1: What is the difference between Dye and Pigment ink? Ink is made up of pigment, solvent, additives and water. Pigment is dissolved at the molecular level in dye ink. But in pigment ink, is only dispersed without being dissolved. Each ink type has its own strengths, with ...

September 2020

Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol

30 Sep 2020 — Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to the IP stack protocol, which is used by Canon Laser Printer and Small office Multifunctional Printer. (CVE-2020-16849) Due to these ...

March 2020

To Users of EOS-1D X Mark III

25 Mar 2020 — Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. We sincerely apologise ...

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

11 Mar 2020 — Update: Due to the end of service life of the indicated models, free repairs will cease on the 31st March 2020. Thank you for using Canon products. It has been confirmed that some IXUS 255HS compact digital cameras encounter a contact failure in the battery terminal. The details of ...

February 2020

Updated
Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions

13 Feb 2020 — Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-...

To Users of PIXMA TS and TR Series Inkjet Printer

05 Feb 2020 — Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button (to turn off the printer) IMMEDIATELY after ...

Updated
To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X

04 Feb 2020 — macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and "Picture Style File Registration Tool 1.0.0 for Mac OS X" whereby the functions enabled by ...

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