Notices

October 2020

Care and Maintenance of Built-in Battery For iNSPiC [C] CV-123A

22 Oct 2020 — Care and Maintenance of Built-in Battery for iNSPiC [C] CV-123A Thank you for using Canon products. It is recommended that you fully charge the iNSPiC [C] CV-123A built-in battery after use.  For healthy battery maintenance, it is recommended that you fully charge the battery once a year before ...

September 2020

Updated
User update concerning image.canon

28 Sep 2020 — Important user update concerning image.canon

March 2020

To Users of EOS-1D X Mark III

25 Mar 2020 — To Users of EOS-1D X Mark III Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. ...

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

11 Mar 2020 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Update: Due to the end of service life of the indicated models, free repairs will cease on the 31 st March 2020. Thank you for using Canon ...

February 2020

Updated
Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions

13 Feb 2020 — Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions  Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related ...

Updated
To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X

04 Feb 2020 — To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac ...

January 2020

Updated
To Users of RF70-200mm F2.8 L IS USM Lens

08 Jan 2020 — To Users of RF70-200mm F2.8 L IS USM Lens  Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly ...

October 2019

Updated
To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update

24 Oct 2019 — To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance. ...

September 2019

EOS-1D C Cinema EOS Camera Firmware Version 1.4.2

12 Sep 2019 — EOS-1D C Cinema EOS Camera Firmware Version 1.4.2  Thank you for using Canon products. The update services to new firmware for EOS-1D C Cinema EOS Camera  (version 1.4.2) is now available. Firmware Version 1.4.2 incorporates the following fixes:​​​​​​​1. Corrects a PTP communication vulnerability.​​​​​​​...

To Users of PowerShot G7X Mark III Digital Compact Camera

10 Sep 2019 — To Users of PowerShot G7X Mark III Digital Compact Camera Thank you for using Canon products. We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras. The following describes how to deal with this problem. We would like to offer our sincere apologies to users who ...

July 2019

To Users of PowerShot SX280 HS

15 Jul 2019 — To Users of PowerShot SX280 HS This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any ...

April 2019

Updated
EOS R Firmware Version 1.2.0

18 Apr 2019 — EOS R Firmware Version 1.2.0 Thank you for using Canon products. The new firmware for EOS R (version 1.2.0) is now available on Canon website. Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. ​Eye-detection AF - Supports Servo AF when shooting still images....

March 2019

Updated
To Users of the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM Interchangeable Lenses for Digital SLR Cameras

28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.

February 2019

Updated
Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"

21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug" Thank you for using Canon products. It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera. We take great pride in the quality ...

May 2018

Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera

30 May 2018 — Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers ...

To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras

08 May 2018 — To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless Cameras Thank you for using Canon products. We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon ...

January 2018

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)

11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1) Thank you for using Canon products. Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

September 2017

Updated
EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras

05 Sep 2017 — To Users of the EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless Cameras Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described ...

June 2017

Connect Station CS100, Firmware Update Version 2.5.2

29 Jun 2017 — ​To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

Updated
EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1

02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1 Update: We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017. Firmware Version 1.1.2 incorporates the following fix: Corrects the ...

May 2017

EF 24-105mm f/4L IS II USM Lens

17 May 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR Cameras Thank you for using Canon products. We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below. We ...

March 2017

Updated
To Users of the PowerShot S100 Digital Camera

31 Mar 2017 — To Users of the PowerShot S100 Digital Camera Thank you for using Canon products. Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...

Updated
Connect Station CS100, Firmware Update Version 2.5.1

30 Mar 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100" (Firmware Version 2.5.1) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

February 2017

Updated
To All EF 70-300 f/4-5.6 IS USM Telephoto Zoom Lens owners

15 Feb 2017 — To All EF 70-300 f/4-5.6 IS USM Lens owners: Thank you for using Canon products. We recently informed you of a phenomenon in which some images captured by the EF 70-300 f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300mm setting when ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras Thank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

Updated
To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses

05 Dec 2016 — To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses"Notification about Lens Aberration Correction" Thank you for using Canon products. It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 ...

November 2016

To Users of the IXUS 175 / IXY 180 / PS ELPH 180 / IXUS 177 Compact Digital Camera

16 Nov 2016 — To Users of the IXUS 175 / IXY 180 / PS ELPH 180 / IXUS 177 Compact Digital Camera Thank you for using Canon products. In rare cases, the AF function on some PowerShot IXUS 175 / ELPH 180 / IXUS 177 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this ...

Updated
About macOS Sierra (macOS 10.12) compatibility with Canon Cameras and Application

07 Nov 2016 — About macOS Sierra (macOS 10.12.1) compatibility with Canon Cameras and Application  When connected via USB, [Register lens aberration correction data][Web Service Settings] functions cannot be used.Please execute these functions via Wi-Fi connection.[Register lens aberration correction data] [Web ...

October 2016

Updated
About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility]

14 Oct 2016 — About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility] An update to this investigation is posted in details here. We are currently confirming the compatibility of [Camera Window], [EOS Utility] and [Map Utility] with macOS10.12 (Sierra), but operation checks have not ...

  • of
  • 4