07 Sep 2017 (Updated)

    To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras

    Thank you for using Canon products.

    We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.

    We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.

    Phenomenon
    Footage may be corrupted due to the following conditions.

    When the main recording format is set to ProRes (either with CFast or using the Codex Capture Drive *1 ) and the output recording command is set to [On], a recording error may occur if the recording stops due to the “Media full” message. Then the "Some clips require data recovery" message appears. Even after performing recovery, a message saying "Unable to recover data" appears. The final clip cannot be recovered.

    Please note that this will only affect the last recorded clip on the media. If the media doesn't become full, this phenomenon will not occur.

    *1 In the case of using the separately sold CDX-36150 (CODEX Recorder for EOS C700)

    Workaround

    • When the output recording command is set to [Off], the phenomenon will not occur.
    • Check remaining media capacity before recording new clips in order to avoid the media from becoming full.

    Affected Product
    EOS C700 / EOS C700 PL Digital Cinema Cameras.
    Cameras equipped with Firmware Version 1.0.1.1.00 to 1.0.2.1.00 are affected.
    EOS C700 GS PL Digital Cinema Cameras
    Cameras equipped with Firmware Version 1.0.0.1.00 are affected.

    Market Support
    Countermeasure Firmware is now available.
    EOS C700 / EOS C700 PL Firmware Version 1.0.3.1.00 and above
    EOS C700 GS PL Firmware Version 1.0.1.1.00 and above

    Contact Information for Inquiries
    Please contact your nearest Canon Service Center if you have any queries.