Dealing with Labour-Intensive Information Retrieval
As a notable player in the industry, Uber India is expected to collect, store and appropriately use the data of its users via a secure platform. A large part of Uber India’s processes involves conducting background checks of the drivers it on-boards and retaining their records, which could then be provided to regulators and authorities, when needed.
Uber India depended on several external vendors performing the background checks to store the records separately, and provide the detailed reports upon requests. Maintaining high volume of paperwork and large amount of sensitive information at the vendors’ repository also appeared to be risky on top of the labour-intensive task of retrieving information.
Uber India had to spend precious time searching for current and updated versions of the reports, as the vendors did not provide version search capabilities for the records.
Finding the Right Solution
Inefficient and inconvenient information access prompted Uber India to look for a solution that could organise its business data on a central, secure and easy-to-use platform. It was essential for Uber India to integrate the solution into its existing cloud-based infrastructure for different departments and branches to share and retrieve information easily.
Turning to a trusted vendor with a wealth of experience in information management and security policies, Uber India found its answer in Canon’s document solutions.