Notices

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR CamerasThank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

Updated
To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses

05 Dec 2016 — Thank you for using Canon products.It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 IS II USM lens with certain digital SLR cameras, the following phenomenon will occur.We would like to offer our sincere apologies to customers who have been inconvenienced ...

September 2016

About macOS 10.12 (Sierra) Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet PrintersThank you for using Canon products.We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

August 2016

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera​Thank you for using Canon productsRegarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions.Changes Changes in the firmware:We are planning to incorporate ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter)Thank you for using Canon products.There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)Thank you for using Canon products.We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0

11 Feb 2016 — To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Thank you for using Canon products.Phenomena Except as described below, the following will occur with the affected units listed below:Linked shooting and wireless flash shooting with radio transmission will not work in some setting modes when 7 or more units are linked. This phenomenon does not occur ...

October 2015

Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera

15 Oct 2015 — Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products.We have become aware that there may be cases of skipped frames in footage recorded in slow motion on the EOS C300 Mark II Digital Cinema Camera....

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

February 2015

Updated
To the Users of Professional Camcorders XF205 / XF200 (NTSC)

26 Feb 2015 — Thank you for using Canon products.The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon.Phenomenon After returning the Camcorder from Power Save mode, footage captured in MXF format (on ...

September 2014

Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement)

25 Sep 2014 — Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement)Thank you very much for using Canon products.Canon continuously strives to provide our customers with high security products that ...

August 2013

Updated
After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner

30 Aug 2013 — After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and ScannerNote:*1: New product model launch after Aug 2013 is not listed here.*2: Those models indicated with "-" means the After-Sales Service Due Date is not fixed yet.*3: If you wish to repair a product model beyond the After-Sales Service ...

November 2012

To customers of the PIXMA PRO-10 or PRO-100

19 Nov 2012 — Thank you for using Canon products.We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100.Phenomenon: The ink level may not be indicated properly in some instances.Affected Products: PIXMA PRO-10, PIXMA PRO-100Support: Customers ...

February 2012

To Users of the LV-7490 Projectors

15 Feb 2012 — Thank you for using Canon products.We noticed that some of our LV-7490 projectors experienced sudden power shutdown down during projection or a situation where the projected image does not change. If your LV-7490 projector has one of the serial numbers listed below, it may be affected by the issue described ...

March 2011

iW Document Manager V4.0 / V4.1 (Workgroup / Enterprise)

01 Mar 2011 — To Users of the iW Document Manager V4.0 / V4.1 (Workgroup / Enterprise):Thank you for using Canon products.We would like to announce the immediate availability of a Service Pack for iWDM which resolves phenomena with document data loss.Affected Products:iWDM V4.0 Workgroup / EnterpriseiWDM V4.1 Workgroup ...

February 2008

About Vulnerability affecting FTP Print

29 Feb 2008 — Vulnerability affecting FTP PrintIt is found that some Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices* contain a vulnerability known as "FTP" bounce when configured for network printing. Engines using imagePASS, imagePRESS Servers, or ColorPASS devices for printing are NOT affected ...

Additional Security Measures While Using Some Canon Copiers And Laser Printers

29 Feb 2008 — To enhance network security while using some Canon machines*, please do the following,(A) If you do not require FTP print, please turn off the FTP print setting. The steps are,1) Navigate to Additional Functions, choose System Settings, Network Settings, TCP/IP Settings, FTP print. 2) Set the FTP print ...

March 2007

About FC3 / FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier

07 Mar 2007 — About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard CopierWe wish to bring your attention to the following product modelsProduct model Sales periodFC3/FC5 Compact Personal Copiers1986 to 1993BC-A1 Electronic Whiteboard Copier1987 to 1990A rare occurrence arising from the effects of ...

January 2007

About Print Speed Reduction

18 Jan 2007 — Print Speed Reduction After The Function To Detect the Remaining Ink Amount is Disabled​At user's option, the function to detect the remaining ink amount may be disabled. However, when this option is chosen, it may result in a reduction of print speed when printing multi-page documents. The printing ...

About Easy-WebPrint and Internet Explorer 7.0 (IE 7.0)

18 Jan 2007 — Canon Easy-WebPrint and Internet Explorer 7.0 (IE 7.0)Dear users of Canon Easy-WebPrint,Many of you using the IE 5.5 to IE 6.0 would have enjoyed our plug-in Canon Easy-WebPrint which include functions such as full-sized web page print, high speed printing and duplex printing.As these functions are now ...

About PC-6, PC-7, PC-11, NP-1020, GR-1200 and GR-1400 Personal Copiers

18 Jan 2007 — Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400Dear Customers:First of all, we would like to thank you for your continuous support to Canon and our products.We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the Canon ...

About FC-1 and FC-2 Personal Copiers

18 Jan 2007 — Canon FC-1, FC-2 compact personal copiersDear customers,Thank you for using Canon products.We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993.We wish to highlight that a rare phenomenon known as "tracking" can occur ...

Inspection Checklist for the Power Cord and Power Plug

18 Jan 2007 — Contact the local Canon Service Centres if any of the following problems are found:There are burn marks on the power plug. It is possible that tracking phenomena have started. This is a dangerous condition.A power plug prong is deformed.The power supply goes off and on when the power cord is bent.There ...

About Easy-WebPrint Script Error

18 Jan 2007 — Easy-WebPrint Script ErrorDear Canon users,If you install Microsoft "Cumulative Security Update for Internet Explorer for Windows XP (KB912812)", which is included in Windows Updates from April 2006, a script error may occur when you use Print or Preview in Canon Easy-WebPrint. The Internet Explorer ...

FAQ for common problems

18 Jan 2007 — If your machine encounters any of the following problems:Fail to start reading a documentFail to pick up a document set in the ADF when reading a document.Stop operation in the middle of a page when printing multiple pages.You need a firmware upgrade.Alternatively, follow the following steps if you need ...

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