Notices

March 2017

Updated
To Users of the PowerShot S100 Digital Camera

31 Mar 2017 — To Users of the PowerShot S100 Digital Camera Thank you for using Canon products. Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...

Updated
Connect Station CS100, Firmware Update Version 2.5.1

30 Mar 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100" (Firmware Version 2.5.1) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

February 2017

Updated
To All EF 70-300 f/4-5.6 IS USM Telephoto Zoom Lens owners

15 Feb 2017 — To All EF 70-300 f/4-5.6 IS USM Lens owners: Thank you for using Canon products. We recently informed you of a phenomenon in which some images captured by the EF 70-300 f/4-5.6 IS USM lens appear in insufficient resolution. This phenomenon may be seen at the edge of the frame at the 300mm setting when ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras Thank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

Updated
To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses

05 Dec 2016 — To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses"Notification about Lens Aberration Correction" Thank you for using Canon products. It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 ...

November 2016

To Users of the IXUS 175 / IXY 180 / PS ELPH 180 / IXUS 177 Compact Digital Camera

16 Nov 2016 — To Users of the IXUS 175 / IXY 180 / PS ELPH 180 / IXUS 177 Compact Digital Camera Thank you for using Canon products. In rare cases, the AF function on some PowerShot IXUS 175 / ELPH 180 / IXUS 177 compact digital cameras may not operate properly and focus may not be achieved. Customer support for this ...

Updated
About macOS Sierra (macOS 10.12) compatibility with Canon Cameras and Application

07 Nov 2016 — About macOS Sierra (macOS 10.12.1) compatibility with Canon Cameras and Application  When connected via USB, [Register lens aberration correction data][Web Service Settings] functions cannot be used.Please execute these functions via Wi-Fi connection.[Register lens aberration correction data] [Web ...

October 2016

Updated
About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility]

14 Oct 2016 — About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility] An update to this investigation is posted in details here. We are currently confirming the compatibility of [Camera Window], [EOS Utility] and [Map Utility] with macOS10.12 (Sierra), but operation checks have not ...

September 2016

About macOS 10.12 (Sierra) Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers Thank you for using Canon products. We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

August 2016

EOS 5DS / EOS 5DS R, Firmware Update

25 Aug 2016 — To Owners of the EOS 5DS / EOS 5DS R Digital SLR Cameras Thank you for using Canon products. Regarding the EOS 5DS / EOS 5DS R digital SLR camera, we are planning to release Firmware Version 1.1.X for download from the Web in order to enhance the functions. ChangesChanges in the firmware: We are planning ...

EOS-1D X Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS-1D X Mark II Digital SLR Camera Thank you for using Canon products. We are pleased to announce that, in early September, 2016, we plan to release new Firmware which offers enhancements to the EOS-1D X Mark II digital SLR camera. Details ​We are planning to incorporate the following ...

EOS 7D Mark II, Firmware Update

25 Aug 2016 — To Owners of the EOS 7D Mark II Digital SLR Camera ​Thank you for using Canon products Regarding the EOS 7D Mark II digital SLR camera, we are planning to release Firmware Version 1.1.0 for download from the Web in order to enhance the functions. Changes Changes in the firmware:We are planning to incorporate ...

July 2016

Updated
EOS-1D X Mark II : Image Corruption with Some SanDisk CFast Cards

07 Jul 2016 — EOS-1D X Mark II : Image Corruption with Some SanDisk CFast Cards Thank you for using Canon products. It has been confirmed that when shooting still images with the EOS-1D X Mark II digital SLR camera launched in April 2016 with SanDisk CFast cards, the following phenomenon will occur. We would like ...

February 2016

Canon "Macro Ring Lite MR-14 EX II" Notice of Error Correction in Instruction Manual (Regarding Use of Filter)

24 Feb 2016 — Canon “Macro Ring Lite MR-14 EX II” Notice of Error Correction in Instruction Manual (Regarding Use of Filter) Thank you for using Canon products. There is an error in the instruction manual for the "Macro Ring Lite MR-14EX II" which was released in May 2014. This notice conveys the details of the error ...

Canon Telephoto EF Lens Accessory To Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII)

24 Feb 2016 — Canon Telephoto EF Lens AccessoryTo Users of Drop-in Circular Polarizing Filters PL-C52 and PL-C52(WII) Thank you for using Canon products. We have become aware that some of the above products sold from April 2014 onwards have been assembled with the polarizing filter glass reversely fitted. The details ...

To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras

16 Feb 2016 — To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom ...

To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0

11 Feb 2016 — To Users of Photo and Movie Storage Device "Connect Station CS100" Firmware Update, Version 1.2.0 Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed ...

January 2016

Updated
Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT

08 Jan 2016 — Notice Regarding Firmware to Fix Phenomenon in Linked Shooting and Wireless Flash Shooting (During Use With 7 or More Units) When Using the Canon Speedlite 600EX-RT and Speedlite Transmitter ST-E3-RT Thank you for using Canon products. Phenomena Except as described below, the following will occur with ...

October 2015

Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera

15 Oct 2015 — To Users of the EOS C300 Mark II Digital Cinema Camera Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products. We have become aware that there may be cases of skipped frames in footage recorded in ...

To Users of Photo and Movie Storage Device "Connect Station CS100"

13 Oct 2015 — To Users of Photo and Movie Storage Device "Connect Station CS100" ( Firmware Update, Version 1.1.2 ) Thank you for using Canon products. The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see ...

September 2015

EOS-1D C Cinema EOS Camera, Firmware Version 1.4.0

16 Sep 2015 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.0(Notice of the start of update services to Firmware Version 1.4.0) Thank you for using Canon products. Firmware Version 1.4.0 incorporates the following improvements and fixes: Fixes a phenomenon which occurs when the “Shutter button half-press” menu ...

Updated
About EOS 5D - Main mirror detachment, Information About Free Repairs

08 Sep 2015 — Information about the timing for the end of free repairs has been added. About EOS 5D - Main mirror detachment, Information About Free Repairs Thank you for using Canon products. Please note that the free-of-charge repairs described below, which we notified you about on 3 February 2009, will end on 30 ...

August 2015

Updated
Windows 10 - Compatible Applications and Drivers

03 Aug 2015 — Windows 10 - Compatible Applications and Drivers Note: New product model launch after July 2015 is compatible to Windows 10 unless otherwise stated.You can check for compatible OS for your specific model by clicking here.How to check: Select a product category (For e.g. "Inkjet printers") Select a product ...

July 2015

About Printing or Registration Problem in Google Cloud Print™

31 Jul 2015 — About printing or registration problem in Google Cloud Print™ Thank you for using Canon products. We have identified a phenomenon in which Canon inkjet printers (with Google Cloud Print™ support) cannot print / register in Google Cloud Print™. This is due to the change of Google server’s authentication ...

June 2015

Caution Concerning Counterfeit Speedlite 600EX-RT

25 Jun 2015 — Caution Concerning Counterfeit Speedlite 600EX-RT Thank you for using Canon products. We have confirmed that there are counterfeit Speedlite 600EX-RT flash products in circulation in the market. It has been reported that these products are being sold through various online marketplace websites. These ...

May 2015

Service Notice: Canon EOS 750D & 760D

15 May 2015 — Service Notice: Canon EOS 750D & 760D Thank you for using Canon products. This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — To Protect Your Printers From Unauthorized Access If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

February 2015

Updated
To the Users of Professional Camcorders XF205 / XF200 (NTSC)

26 Feb 2015 — To the Users of Professional Camcorders XF205 / XF200 (NTSC) Thank you for using Canon products. The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon. Phenomenon After returning the Camcorder ...

December 2014

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

22 Dec 2014 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Thank you for using Canon products. It has been confirmed that some IXUS 255HS compact digital cameras encounter a contact failure in the battery terminal. ...

To Users of Canon Speedlite and Macrolite Products and Accessories

18 Dec 2014 — To Users of Canon Speedlite and Macrolite Products and Accessories Notification Regarding Use of (AA/R6) Lithium Batteries Thank you for using Canon products. DetailsAA/R6 Lithium batteries cannot be used with any Speedlite or Macrolite products and compact battery packs including those listed below ...

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